# RCS (Native)

RCS is a channel developed by Google with native integration into Android, eliminating the need for users to install a separate messaging app. It allows for the sending of text, images, GIFs, videos, files, audio, interactive buttons, and even product carousels to individuals or groups of users.

### **Before you start, make sure everything is already configured** <a href="#id-17.rcsnative-pure-beforeyoustart-makesureeverythingisalreadyconfigurated" id="id-17.rcsnative-pure-beforeyoustart-makesureeverythingisalreadyconfigurated"></a>

Once you have contracted RCS, the Provisioning team will assist you throughout the process, handling all necessary configurations to ensure that everything is ready for use!

### **How to send a RCS message** <a href="#id-17.rcsnative-pure-stepbystep-howtosendarcsmessage" id="id-17.rcsnative-pure-stepbystep-howtosendarcsmessage"></a>

### **Go on New Message > New Channels > RCS**

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FzJSqA8MgOGK3xF1u0rbT%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2013.40.07.png?alt=media&#x26;token=8fce5821-fab9-40e4-bece-d2f64d62cf7c" alt=""><figcaption></figcaption></figure>

### **Upload/choose your audience**

You can upload a file (maximum of 105 mb) or choose from Saved Files, Contacts, Groups of Contacts or even send for a few individual numbers.

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FlmGeTGIk0yy8lLzUz1nd%2F5.png?alt=media&#x26;token=6527d18c-25e4-4ed3-91d5-82ba32e045a9" alt=""><figcaption></figcaption></figure>

### RCS Content Creation <a href="#id-17.rcsnative-pure-stepbystep-howtosendarcsmessage" id="id-17.rcsnative-pure-stepbystep-howtosendarcsmessage"></a>

There are 3 types of content creation: Simple Text, Rich card and Carousel.

### **Simple Text** <a href="#id-17.rcsnative-pure-02.1.simpletext" id="id-17.rcsnative-pure-02.1.simpletext"></a>

If you choose to create a simple text, you will be able to create and send only text to your final users, without any media. \
It is important to emphasize that within this transmission, we can create content of both Basic and Single types.

**Rule for Basic:**

* write up to 160 characters&#x20;

**Rule for Single:**

* text that exceeds more than 160 characters
* usage of the button

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FjYwzI8ygyqLSm4v2GELq%2F6.png?alt=media&#x26;token=37ea9359-5229-4992-9b4e-9aefda002a8a" alt=""><figcaption></figcaption></figure>

Within Simple Text, you will be able to add up to **10 buttons** (Buttons are not mandatory). There are 2 types: \
\
**Actions** → you can add Phone number or a redirect to a Website\
**Quick Answers** → buttons of select something

### **Rich Card** <a href="#id-17.rcsnative-pure-02.2.richcard" id="id-17.rcsnative-pure-02.2.richcard"></a>

It is a message with media content. Media and Message body are mandatory.

<table data-header-hidden><thead><tr><th width="136"></th><th width="526"></th></tr></thead><tbody><tr><td><strong>Image</strong></td><td>Up to 2MB</td></tr><tr><td><strong>Video</strong></td><td>Up to 10MB</td></tr><tr><td><strong>URL (website button)</strong></td><td>URL length limit is 2048 characters</td></tr></tbody></table>

You can choose between Short / Medium / Tall for media high.\
In Rich card, you can add up to 4 buttons (optional).

<div><figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2F6IA7hzKyBLfM5cXLQfhA%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2014.09.26.png?alt=media&#x26;token=806b54df-e6fd-4300-b04a-424105b11efd" alt=""><figcaption></figcaption></figure> <figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FjI9R3ZejtDEbGnxmQGZd%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2014.09.47.png?alt=media&#x26;token=704bb6b6-83b5-4b62-bc81-d5ed9238a508" alt=""><figcaption></figcaption></figure></div>

### **Carousel**  <a href="#id-17.rcsnative-pure-02.3.carousel" id="id-17.rcsnative-pure-02.3.carousel"></a>

Carousel is a set of rich cards to compose your message. Maximum of 10 rich cards.

<table><thead><tr><th width="143"></th><th width="512"></th></tr></thead><tbody><tr><td><strong>Image</strong></td><td>Up to 1MB</td></tr><tr><td><strong>Video</strong></td><td>Up to 5MB</td></tr><tr><td><strong>URL</strong></td><td>URL length limit is 2048 characters</td></tr></tbody></table>

You can also choose between Short / Medium / Tall for media high.\
In Carousel, you can add up to 2 buttons (optional) of Actions and up to 10 of Quick Answers.

You can move your rich cards in Preview, you can drag and change cards disposal and even delete some if you don't like it.

<div><figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2Fu9PMd1o4zEOWTrw3P596%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2014.15.01.png?alt=media&#x26;token=d907cd00-1048-4753-aefb-7ab0e092b71a" alt=""><figcaption></figcaption></figure> <figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FzYdjBUisFHClp3HRZqS9%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2014.15.19.png?alt=media&#x26;token=32689272-05fd-4f13-af0c-c93dcd0fc093" alt=""><figcaption></figcaption></figure></div>

### **Define a campaign** <a href="#id-17.rcsnative-pure-3.defineacampaign" id="id-17.rcsnative-pure-3.defineacampaign"></a>

After creating your content, you can choose your campaign.

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2Fr4i9TeOfnpSd9BiTluy0%2F9.png?alt=media&#x26;token=e586bf29-b1a7-4af5-a594-1b42758a576b" alt=""><figcaption></figcaption></figure>

### **Schedule your message** <a href="#id-17.rcsnative-pure-4.choosewhenthemessagewillbesent" id="id-17.rcsnative-pure-4.choosewhenthemessagewillbesent"></a>

Define when you will send your message.

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FOWxeLaVd2VdxALkLgesX%2F10.png?alt=media&#x26;token=84ef8067-d46d-4c1e-833b-653a28b034d4" alt=""><figcaption></figcaption></figure>

### **Everything is ready. Let's go to your summary!** <a href="#id-17.rcsnative-pure-5.everythingisready-payattentiontoyoursummary" id="id-17.rcsnative-pure-5.everythingisready-payattentiontoyoursummary"></a>

All information consolidated before you send your message.

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FKduc1KJcJDYpGjEwcmzI%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2014.35.38.png?alt=media&#x26;token=9f2c7814-4b2a-4e47-a64e-be4c6b86b783" alt=""><figcaption></figcaption></figure>

### **Once you click to send your message, you will be redirect to this page:** <a href="#id-17.rcsnative-pure-6.onceyouclicktosendyourmessage-youwillberedirecttothispage" id="id-17.rcsnative-pure-6.onceyouclicktosendyourmessage-youwillberedirecttothispage"></a>

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FPlePhPLOf65flzgvVbJa%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2014.38.55.png?alt=media&#x26;token=864cea9b-fc78-4332-b811-f05702539c4b" alt=""><figcaption></figcaption></figure>

### **Report**  <a href="#id-17.rcsnative-pure-7.report-directlyinsinchdashboard" id="id-17.rcsnative-pure-7.report-directlyinsinchdashboard"></a>

The current report for RCS is available only in Sinch Dashboard. The data you will have access to includes: Total messages per month, main sending errors, and messages delivered/read/failed.

<div><figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FkFWHuBnF6guQPPBjJOt0%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2015.01.15.png?alt=media&#x26;token=20a1b8c8-a44f-4328-a40d-a3f15d5f4544" alt=""><figcaption></figcaption></figure> <figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FWGxZVnemvhsE7VNWAfmo%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2015.01.27.png?alt=media&#x26;token=b4e3699f-c892-4bb0-9649-0b450ea18071" alt=""><figcaption></figcaption></figure> <figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FXDfdDYtCZ98tWuAQvbWS%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2015.01.36.png?alt=media&#x26;token=1552f1a7-1ded-41fa-8691-908881bb42a0" alt=""><figcaption></figcaption></figure> <figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2F5601RlMCovyjd72FoP5N%2FCaptura%20de%20Tela%202024-09-03%20a%CC%80s%2015.01.44.png?alt=media&#x26;token=0d314c7d-9655-4486-9a6c-b3f1a1a42b5a" alt=""><figcaption></figcaption></figure></div>
