# Character Limit Setting

You can ask the Support team to set a character limitation, where 1500 characters is the maximum a message can be. This setting is done per subaccount.

Once this configuration is done, it looks like this:

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FOzYyUSGClkconWWHFx9d%2Fimage.png?alt=media&#x26;token=406f6ea2-b8e7-4d29-9e22-60f4c3369b4b" alt=""><figcaption></figcaption></figure>

If the user hovers the mouse over the (new) configured information, the following message appears:

> Contagem de caracteres configurada pelo admin da sua conta.

For those who choose to use a template, the configuration also appears:

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FbWhaQ4tb0FiyvJemOMhj%2Fimage.png?alt=media&#x26;token=c7ca9666-6844-4ffb-aa7e-eaee49fef44f" alt=""><figcaption></figcaption></figure>

And when you go to shoot, in case your account has some character configuration limitation, this message will appear in yellow:

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FvOPh9byuUhaFZZjX0cP5%2Fimage.png?alt=media&#x26;token=a3f473e2-8ae3-4b6a-90bc-683b45a8d3fe" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
ATTENTION!!!

When using a template with a variable, this yellow box will appear informing that this account is configured. If you want to know which text limitation, just select the TEXT option to see this information.
{% endhint %}

<figure><img src="https://1892724945-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mkmx3dQNmGgjdXVGQoB%2Fuploads%2FOyM1HfEpMNfWqFuusfX7%2Fimage.png?alt=media&#x26;token=9d3f5c06-7d45-407b-bd21-a3e488f801ea" alt=""><figcaption></figcaption></figure>

An important factor is that even having configured the character limitation, when using a template with a variable and this variable will exceed the limitation, the message will be sent in full.&#x20;

It is understood that at the level of customer experience, it is necessary that the message be delivered in full.&#x20;

The warning in the yellow box serves precisely to warn of this behavior and to review the content or content of the file that will be used.
