> For the complete documentation index, see [llms.txt](https://docs-latam.messaging.sinch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-latam.messaging.sinch.com/technical-documentation/api-and-integrations/webhook.md).

# Webhook

## **Webhook**

### **How Do Webhooks Work?**

When we trigger a message from our platform, we receive in return some information; this information can be shared with our customers and directed for other support channels to take any actions.

For instance, we can trigger an HSM from our platform and, if the customer replies with an MO, we can send the information to the webhook of a support channel, where a human conversation is initiated between agent and user.

### **How do I Set Up My Webhook?**

Today, to set up your webhook, just open a ticket through our portal with Wavy’s Customer Service at [Service Center](https://service.sinch.com) and we will help you with your setup.

### **Technical Information**

It is important that this webhook has an HTTPS connection, as this formo f connection is the most secure way to transfer data between computer networks on the internet.


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