WhatsApp Dashboard

Learn more details about your WhatsApp Dashboard

WhatsApp Dashboard

This is where you see general and detailed information on messages triggered to WhatsApp

Field descriptions

• Total messages: This is where you can view the total number of messages sent and received within a selected period.

• Date filter: It is located on the upper right corner; just select the period you wish to filter.

• Total MTs: Total number of messages sent.

• Sent: Messages that have left for delivery on the platform.

• Sent with open session: These are the messages that have been sent and delivered to devices, where the end user replied to your message.

• Sent with closed session: These are messages that have been sent and delivered to devices, but your end user did not reply to your message.

• Delivered: Messages that have been sent and delivered to devices.

• Read: Number of messages according to the stipulated filter that have been read by your end users; a point of attention is that we only have this status if your end user has the read receipt enabled.

• Total MOs: Number of messages your end users have sent to your company.

• Session-opening MOs: Number of users who contacted your company, without any interaction from you.

• Under Open Sessions Now you have the data of live open sessions.

Overview

To access this field, just switch the tab on your screen:

Overview

This is where you can filter your charts to better review your triggers

View

• Time

• Day of the Month

• Month

Charts

• Total MTs

• Sent

• Delivered

• Read

• Total MOs

Additionally, you can also filter by Campaigns, Subaccounts and Users.